The person you normally deal with is a real estate agent or salesperson. The salesperson is licensed by the state, but must work for a broker. All listings are placed in the broker’s name, not the salesperson’s. Brokers are generally required to have more education and experience than real estate salespersons or agents. This allows for a broker to deal directly with home buyers and sellers. They may also choose to have staff of salespersons or agents working for him or her.